Housing Executive’s repeated failure to deal with complaints ‘deeply concerning’
The Ombudsman has said she ‘cannot ignore’ the Housing Executive's continued poor response to concerns raised by its service users.
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Report recommendations
We recommended that the Housing Executive apologise to the complainant and her brother for not dealing with their complaint.
The Ombudsman also expressed her disappointment and frustration at the Housing Executive's resistance to meaningfully engage with NIPSO during a number of recent investigations. She asked it to provide her with a response to this issue within one month.
| Category | Housing
|
|---|---|
| Organisation | Northern Ireland Housing Executive
|
| Decision | Upheld
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| Case Reference |
202004479
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| Issue Date | |
| Format |
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