Investigation reports

Browse our investigation reports, case summaries, and Case Digests, or use the filters to search by year, sector, or public body.

Featured finding

‘Significant failings’ in care of service user with special needs

A man said his autistic son’s health deteriorated because the Western Trust did not properly address his needs. Our investigation found that the Trust failed to provide a reasonable level of care and support to both the boy and his family over a 21-year period.

Health & Social Care

Upheld

29 January 2025

6 findings available

Department did not clearly define eligibility for Covid support grant

21 December 2022

A business owner said he was unfairly denied a Covid business support grant. We found that the man’s application was assessed properly, but criticised the Department for the Economy for producing guidance that was not clear.

Investigation reports

Featured finding

‘Significant failings’ in care of service user with special needs

Department did not clearly define eligibility for Covid support grant

Council failed to keep proper records for decision making

Man's complaint leads to broadband access

Investigation finds Department failed to provide clear information over Covid-19 Business Support Scheme

Lack of clarity in business support scheme led to applicant missing out

Investigation reports

Featured finding

‘Significant failings’ in care of service user with special needs

Department did not clearly define eligibility for Covid support grant

Council failed to keep proper records for decision making

Man's complaint leads to broadband access

Investigation finds Department failed to provide clear information over Covid-19 Business Support Scheme

Lack of clarity in business support scheme led to applicant missing out

Ombudsman critical of nursing home over delay in call for ambulance