Investigation reports

A woman complained that her husband’s GP failed to recognise the seriousness of his condition. We found it managed his care in accordance with good practice.

A woman complained that nursing staff failed to meet her late mother’s personal hygiene needs while she was in hospital. She also complained about the Trust’s decision not to carry out a planned kidney operation.

A patient should have been told by her doctor that she did not need to be accompanied by a chaperone during gynaecological treatment.

A woman complained about the care provided by the Belfast Health and Social Care Trust to her late father in his final weeks. We upheld parts of the complaint.

A GP practice removed a woman from its Patient List following a complaint she made about practice staff.

The Belfast Trust was right to perform an invasive test on an elderly patient but should have given him more information on its risks.

A man claimed that prison authorities unfairly denied him treatment for his opioid addiction.  We did not uphold the complaint but made observations on the case for the Trust to consider going forward.

A GP practice was right to tell a patient to go to a hospital Emergency Department rather than refer her to another GP.

A man complained about the treatment he received for his fractured rib.  We did not uphold the complaint.

Our investigation found that a complainant was offered good support by the Belfast Trust during her treatment for Anorexia Nervosa.