Investigation reports

A woman contacted her Health Trust to complain about her social worker, who she felt had wrongly accused her of emotional and psychological abuse towards her children.

A woman complained that a dental practice should have provided her with a filling rather than giving root canal treatment.  We did not uphold the complaint.

We concluded that a dental practice’s refusal to remove a patient’s tooth when she requested it was not a failure, but criticised the practice for the quality of some its dental records.

We concluded that a dental practice did not follow the correct procedures when removing a patient from its list.  We also found that its records regarding the patient’s complaint were prepared several months after the alleged incidents occurred.

A man claimed that his son should have been entitled to priority dental treatment during the early months of the COVID-19 pandemic.  We did not uphold the complaint, finding that the treatment was not allowed within the restrictions at the time.

The Chief Executives of three health trusts have apologised after an error in recording a patient’s date of birth led to him being confused with another patient.

The Northern Ireland Ambulance Service Trust is considering suitable equipment for transporting new-born infants in ambulances after an Ombudsman's report recommended it apologise to a complainant.

The investigation looked at the actions of the Northern Ireland Ambulance Service when responding to a 999 call after the complainant’s father had suffered a stroke.